Processing Time:
All orders are processed within 2–3 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has shipped.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by location and carrier but typically range from 3–7 business days after processing.
Local Pickup (if applicable):
Local pickup may be available for Cleveland-area customers. You’ll receive an email with pickup instructions once your order is ready.
Order Tracking:
Once your order has shipped, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Damaged or Lost Packages:
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery at [your email address]. We’ll work with you and the carrier to resolve the issue promptly.
Return & Exchange Policy
Eligibility:
We accept returns on most non-perishable merchandise within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
Due to the nature of certain products and events:
Tasting event tickets and perishable items (such as open food or beverage items) are non-refundable.
Merchandise (such as glassware, apparel, or accessories) may be exchanged or refunded if defective or damaged upon arrival.
How to Start a Return:
To initiate a return, email us at Samantha@wineandwhiskeycle.com with your order number and reason for return. Once approved, you’ll receive instructions and a return shipping address.
Refunds:
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error or a damaged product.
Contact Us:
If you have any questions about shipping, returns, or exchanges, please reach out to us at samantha@wineandwhiskeycle.com or through our contact form.
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